Follow these steps to determine if your system has the system requirements to view the presentations.
Please note that the version of your operating system determines which version of the media player that you must have installed on your computer. For more information on the version of the Media Player: Windows OS users and Mac OS users.
You must have the following hardware components in order to participate in the webcast.
A. COMPUTER: 500MHz with 128MB RAM or better.
B. INTERNET CONNECTION: A 56.6Kbps Internet connection for audio webcasts. A broadband Internet Connection for video webcasts.
C. SOUND: 16-bit sound card and speakers
D. DISPLAY: A VGA display set to a screen area of 800 x 600 pixels or higher and 16 bits of color or higher.
A. Versions supported: Windows 98, ME, 2000, XP or NT 4.0 Service Pack 6.
B. Web Browser: You must have either Microsoft Internet Explorer (version 5.5 or later) or Netscape Navigator (version 4.79 or version 7.1) installed on your computer with Java and Javascript enabled. If you have a web browser installed on your computer and you are unsure, test now to determine if Java and Javascript are enabled. Mozilla Firefox version 1.0 is supported, but users must manually advance slides.
C. Microsoft Windows Media Player: You must also have Windows Media Player (version 6.4 or later) installed on your computer as well. You can check to make sure you have Windows Media player installed by going to the test link above. Note that users with older versions of Windows Media Player must have their player updated with the latest codecs from Microsoft. If you are having difficulty installing or updating your Windows Media Player, Administrator rights may be required. Contact your system administrator. The Microsoft Windows Media Video 9 codec and the Microsoft Windows Media Audio Voice 9 codec are required for this webcast.
If you do not have Windows Media Player installed on your computer, you will need to download and install the player. This will only take a few minutes and software for this player is free. The link to the software is below:
Download Windows Media
Please note that the version of your Windows operating system determines which version of the media player that you must have installed on your computer. Windows NT must use Windows Media Player version 6.4. Windows 98 users must use Windows Media Player version 7.1. Windows 98 SE, ME and 2000 users use Windows Media Player 9 Series (for Windows 98 SE, Me, and 2000). Windows XP users may use Windows Media Player 9 Series (for Windows XP) or Windows Media Player 10.
D. Allow Active Content in Windows XP Service Pack 2: Users of Microsoft internet explorer with the Microsoft Windows XP Service Pack 2 Operating System must allow active content to be enabled to function properly.
Active content relies on ActiveX controls or computer code called a script to work properly. Microsoft Internet Explorer Help warns that "active content can be used to collect information from your computer without your permission, damage data on your computer, install software without your consent, or allow someone else to control your computer remotely. Given these risks, you should only install these programs if you completely trust the publisher." In this case, Capital Reach is the publisher and can be trusted.
To allow any website to run scripts and ActiveX controls on your computer:
1. In Internet Explorer, on the Tools menu, click Internet Options.
2. On the Advanced tab, scroll down to the Security section of the list.
3. Select the "Allow active content to run in files on My Computer" check box, and then click OK.
If you do not choose to allow all Active Content using the steps above, you may be prompted to allow active content on your computer upon loading of the web page. Please note that the webcast will not work properly without allowing active content.
Active Content can also be enabled on a case-by-case basis by right-clicking on Internet Explorer's information bar and selecting "Allow Blocked Content."
If you have the requirements listed above, then you are ready to view the webcast. If you are having problems, please review the troubleshooting steps below.
Microsoft Windows Media Player version 9
Note to users of the Flip4Mac player for Mac OSX While the Microsoft Windows Media Player v.9 for Mac OSX is still available for download from Microsoft, some users may have updated their default media player of Windows Media content to the Flip4Mac player. Unfortunately, the Flip4Mac player does not support all of the audio codecs of the Windows Media player and is therefore not supported for this webcast. Users of the Flip4Mac player may view the webcasts by using the Microsoft Internet Explorer browser which uses the Windows Media Player as its default media player. Note that the Microsoft Internet Explorer web browser is no longer a supported browser on Mac OSX.
E. Advancing Slides - Mac Users Please Note: Due to limitations of the Mac operating system, users must manually advance slides using the "Prev" and "Next" buttons in the webcast player. Follow the instructions in the technical support tab in the webcast player for further information.
F. Synchronized Transcripts - Mac Users Please Note: If the webcast has the synchronized transcription feature, due to limitations of the Mac operating system, synchronized transcripts are not supported. You may download a PDF version of the transcript using the provided link.
If you are having trouble with the webcast, follow the steps below:
A. Test your system - please test your system to make sure your computer is configured properly to view this webcast. If you are able to play the Windows Media "Test" Video, your system is ready. If you are unable to play the test video, continue to follow the test tips below until you can successfully play the test video.
B. Is there a problem with your Internet connection? - try accessing other websites to make sure that there is not a problem with your Internet connection.
C. Can you play webcasts from another source? - try playing a webcast from another source
A good option is the public affairs web site, C-SPAN.
Watch C-SPAN Now
If you can play video from C-SPAN and you still cannot watch the Webcast, please try the Webcast again later.
D. Webcasts and Firewalls - some firewalls block access to webcasts. You can change the delivery protocol in your Windows Media Player to HTTP to avoid firewall problems. To change the transfer protocol to HTTP follow these steps: Start => All Programs => Accessories => Entertainment => Select Windows Media Player. In Windows Media Player: Select the "Tools" menu => "Options" => Select the "Network" tab. Deselect Multicast, UDP, TCP. Leave HTTP selected. Select OK and close Windows Media Player. NOTE: In order to receive webcasts using these deselected protocols you will have to reselect them. The steps to change the delivery protocol may vary based on the version of the Windows Media Player.
E. Still Having Trouble - if you still cannot play the webcast after these steps, please contact your system administrator for further troubleshooting support.
If you continue to have difficulty, please send an e-mail to support@capitalreach.com. Please indicate which presentation you are unable to view as well as the version of your operating system and Windows Media Player. Also note your type of Internet connection and a description of any error messages that you are receiving while attempting to play the webcasts.